Question 1 List down the six (6) steps of the program development approach. Use the first two steps on the following scenarios which describe a tour company's operation dilemma and provide your solution. State any assumptions that you may use. a. It is unlikely that any overseas tour assistant will ever develop good customer service skills. b. I assumed that the new tour assistant does not value promptness, but after c. Based on my limited knowledge of business management, I recommend d. 'll try to help the new tour assistant improve her time and customer management talking to her, I think that assumption is wrong. additional training for the new tour assistant. skills. But if that doesn't increase tour enrollments, I give up. Someone else can tackle this problem. [25 marks]