QUESTION 1 Persuasion involves directly giving orders to others. O True O False QUESTION 2 Employees today show little tolerance for unquestioned authority. O True O False QUESTION 3 The skill of persuasion is irrelevant in a nonhierarchical environment where employees at all levels participate in formulating strategies. O True O False QUESTION 4 In a team-based or team-supported workplace, a higher authority frequently mandates decisions. O True O False QUESTION 5 The inoculation theory suggests that people use three criteria, appropriateness, consistency, and effectiveness, to determine whether to respond to a persuader's arguments. O True O False