QUESTION 1 Service supply chains often tend to be longer as compared to product supply chains. True False QUESTION 2 Scores of O through 6 on a simple feedback system used to measure the net promoter score (NPS) represent customers who are neutral. True False QUESTION 3 Service supply chains often have more apparent opportunities for integration as compared to product supply chains. True False QUESTION 4 Measuring service performance is much easier than measuring manufacturing performance due to involvement of customers. True False QUESTION 5 A Customer Relationship Management System (CRMS) keeps track of customer requirements including past purchase history and preferences. True False