1. Question 1

   Your company is transitioning to a new SCM module that will provide an RFID- centric warehouse management system. The new module will need to be modified to integrate with other systems throughout the company, and its implementation will result in some changes to workflow processes. You're strategizing with the warehouse manager about how best to accommodate the upcoming changes.

   
   

   Manager: What kind of timeline are we looking at here for when the system will need to go live?

   
   

   You; "There's going to be a few more months delay, as we _____________The system for our business requirements. Fortunately, we've updated several other systems already, and they're primed for this enterprise wise integration systems."

   1. Train.

   2. Validate.

   3. Customize

   4. Minimize.
2. Question 2

   Manager: If we're making so many changes to the system itself, why is this going to be so disruptive to our workflow processes?

   
   

   You: "The system modification, should minimize the disruptive impact, but it still won't provide a perfect fit. Plus a lot of changes will help to make the process even more efficient. Let us use this time to provide________ to reduce employee frustration when the system goes live."

   1. Implementation lead time.

   2. Executive buy in.

   3. Change management.

   4. user training
3. Question 3

   Your agency provides career services throughout a large urban area and you cater to the legal and financial community where proof of delivery, timeliness, and package tracking are critical requirements. You're working with the business partner to upgrade your company's Courier service software with the goal of posting this software in the cloud and making a mobile app available to the client for real-time updates and legally -defensible documentation.

   
   

   Partner: Using a cloud based software is a great move for us so we can incorporate in mobile app. What other technical level changes are we looking at?

   
   

   You: For one, the software relies on _____, so each transaction or update to a record occurs right away instead of waiting for a group update. This will offer more up-to-date information as packages traveled across town.

   
   

   1. OLAP

   2. batch processing.

   3. Block chain.

   4. Data processing
4. Question 4

   Partner: Due to the nature of the packages we deliver, I'm concerned about the security of our documented updates. How can we assure our customers that chain of custody, proof of delivery and other attestations are reliable?

   
   

   
   

   You: We can incorporate___________ technology that uses a distributed Ledger system and guarantees records are not falsified or altered after creation.

   1. Block chain.

   2. Incident management.

   3. Data correction.

   4. Document production.
5. Question 5

   Manager: I know this will help us long term to eliminate some significant pain points. But this whole process is so disruptive. How soon do you think we'll have to go through all this again?

   
   

   You: we chose a cloud hosted solution for all of our system upgrades, which gives us a pay as you go flexibility so we can benefit from automatic upgrades and shift seamlessly to alternative service options offered. By the same vendor as our needs change overtime.

   1. Executive.

   2. Pay -as- you- go.

   3. On-premise

   4. Zero-cost