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QUESTION 14 Social media has revolutionized customer service. True False QUESTION 15 Business communication uses of microblogging are limited to the publication of brief updates.

QUESTION 14

Social media has revolutionized customer service.

True False

QUESTION 15

Business communication uses of microblogging are limited to the publication of brief updates.

True False

QUESTION 16

Communities of practice consist of people who share enthusiasm for a particular product or activity.

True False

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