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QUESTION 15 Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this
QUESTION 15
Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of ______________ becoming ____________ over time.
| A. | tactical implications; strategic | |
| B. | strategic implications; tactical | |
| C. | order winners; order qualifiers | |
| D. | profitability factors; productivity factors | |
| E. | order qualifiers; order winners |
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