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Question 16 (5 points) According to the text, ______________ are the most important factor in more high-contact service encounters. Question 16 options: A. service environments
Question 16 (5 points)
According to the text, ______________ are the most important factor in more high-contact service encounters.
Question 16 options:
A. service environments | |
B. service personnel | |
C. support services | |
D. other customers |
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