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Question 2 6 ( 1 point ) The Gaps Model of Service Quality implies that all of the gaps must be closed in order to
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The Gaps Model of Service Quality implies that all of the gaps must be closed in order to ensure that a customer leaves satisfied.
services marketing
service dimensions
provider
marketing mix
value
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Operations Management
Authors: William J Stevenson
12th edition
2900078024107, 78024102, 978-0078024108
