Question 2 Displaying good telephone manners is an asset to you at work. The way the phone is answered makes a lasting impression some good, some bad. Describe five (5) basic steps to help you to handle the telephone well. Your answer must be about 500 words long.

Guidelines to answering question 2

Introduction Write an introduction about the importance of displaying good telephone manners at work. Describe five (5) basic steps to help you to handle the telephone well. Write about the five basic steps to help you handle the telephone well. Conclusion The conclusion can summarise the importance of displaying good telephone manners at work.