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Question 2 Dr. Edwards Deming is a pioneer of the Total Quality Management movement. One of his main contributions to the Total Quality Management movement

Question 2 Dr. Edwards Deming is a pioneer of the Total Quality Management movement. One of his main contributions to the Total Quality Management movement was the Demings 14 Points. Of the Demings 14 Points, two (2) are highlighted below; Drive out fear and create trust. Remove barriers that rob people of pride of workmanship. (a) Analyse the above two (2) Points and in your own words, explain what is meant by each of these two (2) Points in an organization context. (Note: maximum word count: 200) (15 marks) (b) For each of the above two (2) Demings Points, examine and propose an approach (i.e., initiative/program) that could be deployed in an organization so as to inculcate and practise it. (Note: maximum word count: 400) (30 marks)

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