Question 2: You have been recently appointed as quality manager at ABC Mart. This is your first meeting with the senior management. The agenda is to bring about strategic (high level) change in business philosophy. The meeting is schedule after 2 months. The management has asked you to understand the organizational problems and recommend core changes at strategic level. You do not have to formulate any functional level strategy. Your initial approach was to survey organizational problems and following are your core investigations. You have the liberty to conduct more in-depth problem analysis, if you choose, you can make relevant assumptions.

Core Findings:

a. Customers have a long wait time

b. No salesman greet customer upon entry in mart

c. Many Items are frequently out of stock

d. Employee do not know if they have to prioritize attending new customer for processing bill of sales item, or they first require delivering existing customers item to his/her car.

e. Employees do not have any clear values to reflect against

State your one core strategic recommendation as a quality manager that you will suggest to the management and why? Your reflection leading towards ONE core high level strategic change that will solve all the core stated issues should be detailed enough to justify what you have recommended.