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Question 3 (5 marks) Describe how rate fences can be used in a hotel service context. Utilise at least five (5) rate fences from both
Question 3 (5 marks)
Describe how rate fences can be used in a hotel service context. Utilise at least five (5) rate fences from both physical and non-physical categories to illustrate this.
Question 4 (5 marks)
Describe how a cinema can enhance its customer loyalty by building social, customisation, and structural bonds with its customers.
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