QUESTION 33 In determining Capacity requirements, when an organization has available the equipment, necessary skills and time, it often makes sense to; O a. Avoid risk by buying goods or services Ob. Outsource the product or service to a supplier to increase capacity and flexibility Oc. Provide a low-cost country solution for better market acceptance Od. Buy the product or service from the best-in-class provider e. Produce an item or produce a service in-house QUESTION 34 Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of O Tactical implications; strategic Strategic implications; tactical Order winners: order qualifiers Profitability factors; productivity factors Order qualifiers; order winners QUESTION 35 The term used to describe the difference between the cost of inputs and value or price of outputs incurred during the transformation or conversion process is: Productivity Value-analysis O Value-added O Competency O Value-engineering QUESTION 36 The Supply Chain Operations Reference, SCOR, model provide steps to create an effective Supply Chain. These steps include Plan, Source, Make, Deliver and a. Manage returns Ob. Manage quality Oc Manage customer service Od. Manage materials, service, cash and information Oe. Manage logistics and distribution QUESTION 37 The three most important Supply Chain aspects of concern for Small Businesses are inventory management, reducing risks and international trade. The primary concern and cause of failure for most Small Businesses is: a. Quality management Ob. Employee retention and control Oc Ethical business practice Od. Customer service and relationship management Oe. Cash flow management becoming over time.