Question 5.1 (Total: 20 marks)

For each of the following balanced scorecard measures,

A - Financial

B - Customer

C - Internal Business Process

D - Learning and Growth

Required

Match with the appropriate perspective:

1. Number of new customers
2. Percentage of defective product units
3. Number of patents
4. Customer profitability
5. Customer cost per unit
6. Return on assets
7. Average job-related training hours per employee
8. Product cost per unit
9. Employee turnover rate
10. Percentage of processes with real-time feedback