QUESTION 6 (19 Marks) Scenario: A small e-commerce business has been growing rapidly and is struggling to keep up with the volume of orders. The business owner has noticed that their current order fulfilment process is causing delays and errors, leading to customer complaints and negative reviews.

6.1. Formulate a plan to help solve the small e-commerce businesss dilemma. (5 marks)

6.2. With reference to the above scenario, determine the functional and non-functional requirements. Provide a maximum of five for each requirement. (10 marks)

6.3. Can a business case be applied to the above scenario? Tell why. (4 marks)