Question 9

Sometimes there is a challenge to balance the needs of individual clients with the needs of an organisation that is trying to provide a good service to a range of clients with varying sets of needs and wants.

For example, the Aged Care residence at Biggscote has a wide variety of clients. They are from many different cultures â?? there are Italians, Greeks, Indians, Aboriginals, English, Australians and three Asians.

The facility runs on quite a small budget as they wish to remain affordable for the small community of Biggscote.

With so many nationalities, there are many demands for different foods. But on their budget, they are unable to cater for everyoneâ??s preferences. There are always two choices of food, but the menu is mainly Western type food.

The Board of Directors would like to try to cater more for individuals without blowing the budget and meet to discuss options.

Can you suggest three low-cost ways the Facility could introduce to assist with this challenge?

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Question 10

1. In the table below, indicate whether each situation is advocacy, negotiation, or mediation. Please tick the correct answer.

Situation	Advocacy, Negotiation or Mediation
Jemma and Susan canâ??t get along. They argue every time they see each other (which is often). The feud has been going for many years and now they are in the same aged care facility. The supervisor sits down with them both to try to work out a solution. She allows both people to have a say, then suggests some options. In the end they both agree to compromise.	â? Advocacy, â? Negotiation or â? Mediation
Elsie like to get to breakfast early. If she isnâ??t early, her whole morning is put out â?? by the time she has had breakfast and done all her chores it is lunch time and she does need a rest before lunch. Elsie pleads with her carer to do her shower earlier, but she canâ??t fit that in with her start time. Elsie explains her situation to the supervisor. The supervisor says that the night staff could do her shower â?? but it would have to be at 6.30am so she would have to be up very early. Elsie says that is perfect and she is always first to breakfast now.	â? Advocacy, â? Negotiation or â? Mediation
Glenda finds the TV from the next-door room very loud and intrusive. She doesnâ??t want to complain as the gentleman who occupies the room is very deaf and is just trying to hear the TV. Glendaâ??s daughter says that she will talk to the supervisor about it to see if anything can be done. Glenda asks her not to complain â?? just to mention it. Glenda agrees and makes an appointment to see the supervisor.	â? Advocacy, â? Negotiation or â? Mediation
The supervisor goes to the client with the noisy TV â?? Burt. â??Now Burt, your TV is very loud, why donâ??tâ?? we move it over here so it wonâ??t be so noisy next door?â? Burt doesnâ??t agree â?? he likes his TV just where it is. â??Ok Burt, fair enoughâ? says the supervisor â??But Iâ??ve had an idea â?? why donâ??t you get a portable speaker that we could put on your table beside you, and you will be able to hear much more easilyâ?. â??Thatâ??s a great ideaâ? said Burt â??I will hear better and I wonâ??t be disturbing anyone elseâ?.	â? Advocacy, â? Negotiation or â? Mediation

1. In the table below, list four techniques that are required for successful negotiation, advocacy, and mediation.

	Techniques
Negotiation	1.
2.
3.
4.
Advocacy	1.
2.
3.
4.
Mediation	1.
2.
3..
4

Question 11

Ken is a known sex offender. He spent several years in jail for offences against children. He is now an old man and requires Home and Community Care services. A male carer visits him three times a week to assist him with showering and other personal care activities.

He lives at home with his son. Two weeks ago, the sonâ??s girlfriend moved in with them. She has two young children â?? both girls. The carer notices that Ken is always watching them, and he wonders if the girlfriend is aware that her boyfriendâ??s father is a convicted child sex offender.

1. Does the carer have an obligation to do something about this situation â?? after all it is Ken who is his client, not the children.

1. What are four indicators that the children might show if they are being abused by Ken.

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3.
4.