Question One

Johnson and Johnson

The company introduced various product safety, ingredient safety and product quality and safety

measures to prevent the repetition of such an event. These measures are indicated in the sections

that follow:

Product Safety

As far as product safety is concerned, J&J ensures that every product that the company sells must

meet their high standards of quality, safety and efficacy. Safety professionals at J&J companies

conduct through safety assessments as part of the detailed testing of quality, safety and effectiveness

before any new product is introduced to the market. These professionals make assessments of each

raw material, to identify safe and effective ingredients, and the finished product, to ensure it works

the way that it is intended to work. J&J also assesses their products after they have reached their

market in order to identify any safety issue that may occur.

Ingredient safety

The J&J companies buy and manufacture an array of raw materials, active ingredients, packaging

components and other supplies to make their products. They also use advance technologies to deliver

products with superior performance features. The safety and quality of these materials and

technologies is critical to the success and safety of their final products.

Product quality and safety compliance

As the J&J companies evolve to operate under a single quality framework with a common set of quality

and compliance elements, these action help to ensure the highest quality products on which their

customers have relied upon for more than 125 years. Each J&J operating company is expected to

ensure that:

Products meet safety and quality requirements and perform as required throughout their

shelf life.

All products and ingredients that they purchase from suppliers meet their requirements.

Change to materials, product labelling, packaging, processes, systems, facilities, methods and

equipment are reviewed and approved before they are made.

Procedures are in place to prevent diversion of their products from their intended distribution

channels and to protect them from counterfeiting.

Many of the J&J businesses and facilities have been certified to meet the International Organisation

for Standardisation (ISO) requirements for quality management. ISO certification means that a quality

management system has been through a through reviewed process by an outside audit committee

and found to satisfy rigorous standards. J&J's commitment to compliance also extends to their

external manufactures.

Questions:

1.1 Control should be exercised at various levels of an organisation. Identify and explain the levels of

control as evident from the J&J case study. (15)

1.2 Evaluate the steps in the control process. Enhance your analysis with practical examples. (35)

Question Two

Strategic change management is the process of managing change in a structured, thoughtful way in

order to meet organizational goals, objectives, and missions. Change is necessary for organizations to

continue to thrive and meet and exceed the competition of industry competitors.

Identify the organisation of your choice and advise the Top Management on the ways and strategies

overcome resistance to change.