QUESTION THREE [25] In a very simple sense, job design means the ways that decision-makers choose to organise work responsibilities, duties, activities, and tasks. Job Redesign thus involves changing work responsibilities, duties, activities, and tasks. which is also sometimes called work redesign. 3.1 Explain the five characteristics of the Job Characteristics Model, as developed by Richard Hackman and Greg Oldham, and how these characteristics contribute to making jobs more motivating for employees? (10) 3.2 Explain how an effective workforce planning processes contribute to achieving cost reduction, improved customer responsiveness, and enhanced employee outcomes such as work-life balance and retention in an organization? Provide examples or strategies that illustrate these benefits.