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Questions 1 450 marks) The following is a description of ordering food #XYZ Customers ring the restaurant and speak to the maitre d', who anks

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Questions 1 450 marks) The following is a description of ordering food #XYZ Customers ring the restaurant and speak to the maitre d', who anks for the name, address, and phone number of the caller. The details are written on a phone order form. The second stage is for the maltre d' to record them that the customer wishes to order. This firstly involves the maitre d'informing the customer of the daily special which are listed in the menu folder, and then fisting the items that the customer wishes to order, along with the items quantities and any particular requirements. These details are listed on the phone order form. In completing the form them se refers to the menu folder and records the price per item and calculates the line item total price multiplied by quantity ordered) for each menu item ordered The maltre d' then asks the customer for their method of payment. The options are cash on delivery or credit card. The payment method is the recorded on the order form. If the customer is paying with a credit card they then provide the cand details these included the name of the card holder, the card type, the card number, the cand expiry date and the three-digit security code. The maitre d' enters these details the credit card sales processo (an EFTPOS unit that connects to XYZ'S bank and the details are electronically sent to the bank, which, after checking the credit dan replies with other an accept or decline decision. If the payment is accepted the coster is then given an estimated delivery time and the call is concluded For credit orders the maltre d' stamps the order "Paid by credit. If the customer is paying by cash the order form is stamped to be collected. Once the payment method is recorded the maitre d' enters the details from the order form into the computer, which generates and prints a cooking list and two copies of a sales receipt. The details are saved in the order file. The order form and cooking slip are marched and forwarded to the kitchen, where the meal is cooked. The sales receipts and at the front desk Once the meal is cooked and packaged for delivery the driver collects the food items along with the phone order form, cooking stop and two copies of the receipt and delivers the food to the customer. The customer receives a copy of the sale ment, and the food They are also required to sign the second copy of the sales receipt and return it to the driver, along with the cash payment for cash sales). The driver check the documents have been signed and that the correct amount has been paid and then returns to the store. gives the signed documents to the duty manager and places the cash in the cash register 2 The cooking slip and phone orders form are placed in the bi Required: For the process described above 2. Prepare the structured arrative h. Prepare a physic DFD c. Prepare a logie DFD d. Prepare a system flow chart

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