Questions 1 ( 50 marks ) The following is a description of ordering food at XYZ Customers ring the restaurant and speak to the matre d ' , who asks for the name , address , and phone number of the caller . The details are written on a phone order form . The second stage is for the matre d ' to record the items that the customer wishes to order . This firstly involves the matre d ' informing the customer of the daily specials , which are listed in the menu folder , and then listing the items that the customer wishes to order , along with the items ' quantities and any particular requirements . These details are listed on the phone order form . In completing the form the matre d ' also refers to the menu folder and records the price per item and calculates the line item total ( price multiplied by quantity ordered ) for each menu item ordered . The matre d ' then asks the customer for their method of payment . The options are cash on delivery or credit card . The payment method is then recorded on the order form . If the customer is paying with a credit card they then provide the card details- these included the name of the card holder , the card type , the card number , the card expiry date and the three - digit security code . The matre d ' enters these detail into the credit card sales processor ( an EFTPOS unit that connects to XYZ's bank ) , and the details are electronically sent to the bank , which , after checking the credit data , replies with either an accept or decline decision . If the payment is accepted the customer is then given an estimated delivery time and the call is concluded . For credit orders the matre d ' stamps the order " Paid by credit " . If the customer is paying by cash the order form is stamped " Cash to be collected " . Once the payment method is recorded the matre d ' enters the details from the order form into the computer , which generates and prints a cooking list and two copies of a sales receipt . The details are saved in the order file . The order form and cooking slip are matched and forwarded to the kitchen , where the meal is cooked . The sales receipts are stored at the front desk . Once the meal is cooked and packaged for delivery the driver collects the food items , along with the phone order form , cooking slip and two copies of the receipt and delivers the food to the customer . The customer receives a copy of ale receipt and the food . They are also required to sign the second copy of the sales receipt and return it to the driver , along with the cash payment ( for cash sales ) . The driver checks the documents have been signed and that the correct amount has been paid , and then returns to the store , gives the signed documents to the duty manager and places the cash in the cash register.

The cooking slip and phone orders form are in the bin

Required: Prepare the physic DFD.