Questions: 1.1 With the use of relevant research and examples for the extract, examine the rationale behind USAA collecting data on which auto parts are fixed most frequently and determine what the organisation could do with this data. (10) 1.2 Even though USAA offered to waive the deductible, the repair shops still managed to convince 95% of the owners to replace rather than repair their damaged windshields. Determine how USAA could use its AIS to persuade more shop owners to repair rather than replace their windows? 1.3 Assess how does the image-processing system at USAA add value to the organization. 1.4 Discuss whether the remote deposit capture and mobile banking system at USAA added value to the organization