QUESTIONS Below is case of Nordstrom Department Store that descnbes how the company managed the format structure in order to provide high atyryke to customers if a customer told a Nardetrom Salesperson that he or she had seen the same ten of opel at a competitors for 535 and the store was selling it for 56, the person war authorized to sell the customer the merchandise for 525. Ata sultable check on the validity of the customer's dam, the entire stock would be down. A senior woman who person in Nordstrom says in terms of rules, I feel the are only two hard and fast rules to good care of customers and do not steal. We are a lowed great deal of freedom within the constraints. She added. Just the other cay tedy came and bought dress then she wanted a pair of shoes which would match the dress could go down and get there shoes for her, so hat shed a complete shopping trip without having to move up and do Nordstromment took pride in the fact that a customer would inays find helpful and now edgeabe salespeople their stores Alpes in Nordstrom says know there is a fine line between being helpful and being pusly and we are very much aware that a book of customers who shop parly and who hawe expressed the taste and desresom Whenever there is new marchands which steel wil the needs them up od tell them that it is available. The above cale shows that restrom provided h-uality service to customers by Ancieasing the degree of centrations much as possible Gwding an extremely hlevel of formation on salerson Cincreasing the degree of spection among salespersonas much as possible De salesperson to save cottocated with service offerinewry pole way QUESTION 6 which of the following is NOT true about matrix structure? A It has both advantages: cost efficiency and strong adaptability under endronmental uncertainty 8. it violates the classical principle of organizing unity of comand Props Oct it may require a higher number of meetings among employees than in any other types of aucture, O Dit is a good option when every department manager is hostile against each other QUESTION 7 12 points) Which of the following is NOT a condition under which you may consider matrix structure as organizational structure? A. The organizational culture of your company is characterized as being friendly and family-like. B. Your company has been efficient in managing operating costs so far. C. Environmental factors such as consumer tastes or technologles are dynamically changing D. Your company is not so big and not so small either. Which of the following is true about disional structure? O A Insonal structure employees can develop their skills and knowledge much better because they have more colleagues to talk to than they would in functional B. Divisional structure is a bad choice when a company produces very diferent groups of products and serves very dfferent groups of consumers COMsional structure makes it easy for employees to communicate and coordinate across diferent departments OD Osonal structure has the advantage of cost efficiency
