Read the case study "A Team in Trouble" from Negotiation: Readings, Exercises, and Cases (NREC) on page 605. This short case describes a situation that can often be found with student teams. Students on this team have different personalities, interests, skills, and goals. Your role is to be a coach for the team, helping them find a way to become more effective.

What is the underlying cause of the conflict in this case study?

What should your role be as a third party helping this team?

What steps would you take next to manage the conflict?