Read the case study "A Team in Trouble" from Negotiation: Readings, Exercises, and Cases (NREC) on page 605. This short case describes a situation that can often be found with student teams. Students on this team have different personalities, interests, skills, and goals. Your role is to be a coach for the team, helping them find a way to become more effective.

What is the underlying cause of the conflict?

What should your role be as a third party helping this team?

What steps would you take next to manage the conflict?

What are the basic options, and for each option what are the risks and potential benefits?

Plan, in detail, who you would talk to, what you would say to them or ask of them, and in what order.