Read the case study and answer the questions below:

Jane has been writing reports for her supervisor, Mr. Keith Brown. However, her coworker Symone, signs her name to the reports and gives Jane no credit for her work. Although Symone treats Jane well in other ways, she is increasingly irritated about what Symone has done. In their recent meeting, Mr. Brown, praised Symone for her outstanding end of quarter report. Jane clapped and said congratulations to Symone, as everyone did, but soon her eyes were filled with tears, as she slouched in the chair and stared at the ceiling to evade the stares of others. Jane then decides to address Symone about what she did.

1 What are Jane's nonverbal symbols? Justify your response (5 pts)

2 What does this reveal about Jane's true feelings? (1 pt)

3 What is the communication direction between Jane and Symone? (1 pt)

4 What is the communication direction between Jane and Mr. Brown? (1 pt)