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Read the case study below. Determine whether or not you think this is a valid complaint based on what you have learned about PIPEDA principles.
Read the case study below. Determine whether or not you think this is a valid complaint based on what you have learned about PIPEDA principles. If it is valid, what principles were breached?
Case Study: Till Debt Do Us Part
Complaint: An individual alleged that an account manager of a bank disclosed personal information about his banking affairs to his thenfiance without his knowledge and consent.
Summary:
The complainant had a line of credit with a bank to help pay for his university tuition. The total was broken down into four annual amounts, which he could not access without first demonstrating to the bank each year that he was continuing his course of studies and submitting a new application. He asked his fiance to drop off some of this information at the bank, as she worked nearby.
When she gave the document to a bank employee, she was told that the complainant would have to attend the bank in person because additional information was required. The fiance asked for the name of the person to whom the complainant should speak. She then was introduced to the account manager, who left the complainant\'s file open on her desk in front of his fiance The fiance who had no prior knowledge of the details of the complainant\'s line of credit, could read the file from where she was sitting. The account manager told the fiance that the complainant had reached his maximum amount for that year and would have to fill out a new application. The manager then gave the fiance a blank application, as well as a copy of the one that the complainant had submitted the year before. The fiance stated that as a result of learning of the extent of the complainant\'s debt, she cancelled the wedding.
The account manager, who had received privacy training, confirmed that she had given the fiance a copy of the completed application form and indicated what action the complainant need to take. However, she claimed that she thought the fiance was acting as the complainant\'s agent, based on a comment made by the fiance that she was acting as a gobetween.\"
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