Read the excerpt below and answer the questions that follow:

Kruger Shalati Train Bridge hotel to open in December

The new Kruger Shalati: The Train on the Bridge  (Links to an external site.)is set to be a chic, unique stay option opening up in December, offering the ultimate in bush experiences. The fixed train hotel will be built on top of the Selati Bridge in Kruger National Park above the Sabie River, where the first visitors to the park once made their stopover before its roads were built. The train, in its stationary position with an external walkway attached to the bridge structure, allows the Kruger Shalati rooms to be much larger than the expected traditional train compartment-style room - complete with floor-to-ceiling windows. The Afro-chic hotel will have 24 en-suite rooms able to sleep 48 guests, with another seven rooms in adjacent Kruger Shalati Bridge House accommodating 14 beds on land next to the bridge.

Management at the Kruger Shalati strongly encourage their staff to be more than just a job title and to take ownership of their responsibilities. Consistency is key in ensuring good customer service and can only be achieved through standardizing all policies and procedures.

More information about this hotel can be accessed at: https://www.krugershalati.com. (Links to an external site.)

 

 

Part 1

You are the newly appointed Front Office Manager at the Kruger Shalati. Because this is a new Hotel, you are to research more effective operating procedures by comparing similar ones used at different establishments. Of the information obtained, you are required to compile the following:

1.     Job descriptions: In determining who will be responsible for what duties, you are to compile a Job description for the Assistant Front Office Manager, The Front Desk Agent, The Reservations Agent, and The Night Auditor.

2.     A reservation sheet that is to be used by the guest to make a reservation. Also, recommend most effective ways, reservations can be made.

3.     A Guest Registration card to capture important guest information and terms and conditions.