Read the next case study and answer the multiple-choice questions 11 14 that follow the case study:

Dynamic Dennis from Big Business Finance Professionals

Dennis is in the owner and loan writer and Big Business Finance Professionals (BBFP). He operates a small business where he is the main loan writer with Layla a part-time contract loan writer and a part-time office assistant Matt who helps package up deals. Everyone works well together, although there is not much diversity in the office. All team members live in the same general area and they are all from the same racial background. As a result, sometimes the team makes assumptions about clients who live in particular geographical areas or those who may come from particular parts of the world.

Dennis has been in the industry for 30 years and he expects his team to use their initiative at all times. He doesnt care much for formal policies and procedures and does not have a documented ethical framework although he does have a staff handbook. All team members are responsible for reading the staff handbook when they commence employment and Dennis does make reference to it frequently.

Dennis is writing a loan for a high profile local business owner which he has discussed with Layla to brainstorm some ideas on how to construct the loan package as there are multiple securities and assets being refinanced. Layla has mentioned to her partner that BBFP has this very high net worth client they are looking after and the client owns loads of commercial properties. She excitedly tells them about how much income they receive from all of their investments. She does make sure though that she does not name the person although she knows she is gossiping.

Q1 Highlight the 2 most appropriate statements that are true about this scenario Select one or more:

a. Layla believes has done nothing wrong as she has not disclosed the clients name is wrong answer

b. As there is no ethics framework, she cannot be held responsible for her behaviour

c. If Layla knows she is gossiping then she knows she is acting unethically is right answer

d. Layla should not be discussing clients outside of work due to Privacy Laws