Read the statement below and answer ALL the questions that follow. The process of examining the various steps/activities involved in producing and distributing higher-quality goods/services is known as quality management. The goal of quality management is to help businesses consistently satisfy customer demands.

QUESTION 1 (20 Marks) Select a food product of your choice, then evaluate it for its qualities and distinguishing aspects. Provide your case for your analysis by citing pertinent examples to enhance your response.

QUESTION 2 (20 Marks) You work for ESKOM in South Africa as a manager. Critically discuss the action that managers must take when their organisation experiences failure. Use relevant examples to support your answer.

QUESTION 3 (20 Marks) Technology improves productivity and efficiency in organisations. You are newly employed as an Operations Manager in a clothing company in Durban. Critically discuss how Technology would improve the Operation's Performance in the clothing organisation. Make use of the relevant examples to justify your response.

QUESTION 4 (20 Marks) You are managing Standard Bank in South Africa. Explain how Standard Bank will engage in the first five (5) steps for achieving conformance to quality when issuing loans to its customers.

QUESTION 5 (20 Marks) You are employed as a quality manager at Mr Price in Durban. Critically analyse how you would convince your team members about implementing the principles of TQM to ensure quality throughout Mr Price's operations