Refer to the insert provided and answer ALL questions. PepsiCo operates about 8 plants and hires an estimated 8,000 employees across the Southern Africa region. Several of their brands exceed R1 billion in annual sales revenue: Fritos, Lay's, Simba and Doritos just to name a few. Operations management is the focus of the firm-from designing products for new markets, to meeting changing consumer preferences, to adjusting to rising commodity costs, to subtle issues involving flavours and preservatives. The operations management function is under constant cost, time and market pressure. Extracted from PepsiCo company website: https://www.pepsico.com/ You have been invited by the Operations Executive of PepsiCo Tumisang Matsheka to attend a conference organised and sponsored by the organisation entitled "Advancing competitiveness through Operational Excellence in emerging economies". Your task is to prepare reports that will be presented and discussed by delegates during the 3-day conference. You have been given the following guidelines. Question 2 (20 marks) You have been informed that the conference will also include a few delegates from the service sector and therefore you are expected to examine the concept of productivity and provide recommendations on the strategies that need to be considered by operations managers to improve productivity. Your recommendations should be relevant to all the delegates.