Referring to the equal opportunity/anti-discrimination legislation for your state or territory, explain when it is lawful to discriminate and give an example.

Based on your own workplace, learning environment or research, outline a formal complaints procedure and an informal complaints procedure for a person who feels they have been discriminated against.

Provide key bullet points and expand on each point to explain how you would conduct each step.

Everyone is likely to be challenged by personal prejudice at some point in their career.

Reflect on your own experience and identify an example of when you were required to adjust your interactions with customers or colleagues to show respect for the difference.