REPLY TO THIS POST In my current position I do call studies and work with a bank on root cause analysis complaints. The subject of the root cause analysis was merchants complaining that their call was disconnected, and the agent did not call them back. I was asked to review a call where the merchant got disconnected and determine if the merchant disconnected or the agent disconnected. In listening to the call and reviewing it I determined that the agent was not very nice to the merchant, and it was the agent who disconnected on the merchant. This is a fire able offense. I had to go to management and advise them that the call center agent had hung up on the merchant. The agent was then terminated from her job. This was an ethical dilemma for me as I knew the agent and knew that she had two kids and that one of them has a medical condition. The agent was losing her job and would not have the money or the insurance to assist her child. In resolving the dilemma because I am in a management position it was my place and my job to report the issue to management. I have high work ethics and it is important that I don$$t let my personal feelings dictate my decisions as work. I felt sorry for the agent, but she did the wrong thing as a call center agent. She was in a job to assist the merchant and be empathetic and she was not. I can$$t recall if I went through any reasoning process, but I did have a conversation with my boss before I took it to management. I know from this week reading that this was an ethical dilemma for me as the way that ethics was described in the reading as actions affecting other people that make us feel good or bad about ourselves $($Gilbert$,2016).$ As leaders and managers, we interact with employees. Our combined ability to generate followership and loyalty are correlated with our capacity to be perceived as trustworthy. Trustworthiness depends on our character, integrity, and honesty in which we need to demonstrate $($Caldwell$,2020).$ I proved my trustworthiness when I reported the issue to management. They know that they can trust my judgement when it comes to unethical behavior by the employees. I know that I did the ethical thing by reporting it although I felt bad about the outcome of the employee being fired. I don$$t think that I would have done anything differently because I feel that I did the right thing. It was unethical for the agent to hang up on a merchant although she was frustrated. I think that she could have handled things in a better way. I understand that it was not my actions that other than reporting it that got her fired. It was ultimately her actions for what she did that got her fired. The philosophical approach to business ethics offers frameworks that can guide ethical decision$-$making and behavior to help to make that decision and decide what to do in ethical dilemma situations and are applied to business ethics decisions and issues $($Wasieleski et al$,2019).$ This is what guides us in our day$-$to$-$day work environment as managers. References: Caldwell, C$.(2020).$ Business Ethics: Perspectives, Management, and Issues. Nova Gilbert, J$.(2016).$ Ethics for Managers: Philosophical Foundations and Business Realities: Vol. Second edition. Routledge. Wasieleski, D$.$ M$.$ & Weber, J$.(2019).$ Business Ethics: Vol. First edition. Emerald Publishing Limited.