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Required information: 4 [The following information applies to the questions displayed below.] Harvey Company designs and produces surgical lasers. Its product is brilliantly designed,

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Required information: 4 [The following information applies to the questions displayed below.] Harvey Company designs and produces surgical lasers. Its product is brilliantly designed, but the manufacturing process has been plagued by chronic quality control problems. To help address the situation, Harvey formed a cross-functional team of managers that quantified its costs of quality over the last two quarters as follows: Costs (in thousands) Quarter 1 Quarter 2 270 $ 390 goods Cost of testing equipment Downtime due to quality problems Inspection $ Customer returns of defective $3,200 $ 200 $ 600 $1,100 $1,700 $2,770 Net cost of scrap Product recalls $ 800 $1,300 $3,500 $ 600 Quality engineering Rework labor Statistical process control Supplies used in testing Systems development $1,080 $1,650 $1,400 $1,600 $ 0 $ 270 $ 30 $ 40 $ 120 $ 680 Warranty repairs $3,300 $2,800 The company's sales were $95 million in Quarter 1 and $100 million in Quarter 2. Click here to download the Excel template, which you will use to answer the questions that follow. Click here for a brief tutorial on PivotTables in Excel. Click here for a brief tutorial on PivotCharts in Excel Click here for a brief tutorial on the Subtotal function in Excel, Click here for a brief tutorial on VLOOKUP in Excel 3. Refer back to the Template A tab: a. Create a PivotTable based on the data in cells A5 through H17. b. Using PivotChart, create a stacked bar chart that includes a total of two bars-one for each quarter. Each bar should quantify that quarter's total quality costs as well as the portion of those costs that fall within each of the four quality cost categories (ie., prevention, appraisal, internal failure, and external failure). c. Using PivotChart again, create a stacked bar chart that includes a total of two bars-one for each quarter. Each bar should quantify that quarter's total quality costs as a percent of that quarter's sales. It should also depict each of the four quality cost categories (ie., prevention, appraisal, internal failure, and external failure) as a percent of sales.

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