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Rerer to Scenario 1 . 3 . On your advice, Dylan decides to invest more in customer service training and hiring. Satistat customers just software

Rerer to Scenario 1.3. On your advice, Dylan decides to invest more in customer service training and hiring. Satistat customers just software available. However, what type of software customers want tends to vary consumers like the product many would like to the process of assessing value is highly process, while in reality
rational; irrational
complex; simple
objective; subjective
irrational; rational
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