Research in Motion- Sincerely, A RIM Employee (A)

1. CONTEXTUALIZE:

Identify Learning outcomes in the module.

Highlight the key ideas from the module.

Identify the key idea(s) in the case.

Connect the key module ideas to the case.

2. SUMMARIZE:

Identify the key information in the case as it relates to the current challenge and the key ideas in the module.

3. ANALYZE:

A. Define the issue(s).

B. Analyze the case data.

C. Generate alternatives.

D. Select decision criteria.

E. Assess alternatives.

F. Select the preferred alternative.

G. Develop an action/implementation plan.