Research team training Based on the information you received at the meeting, it is clear there is an area of training required for the customer service team. Use the Internet to look for some suitable short courses that you could send the team to. Write down the names and contact information for two courses/sessions. These may be in-person training in your local area or city, or they may be online webinars or courses/sessions. Also research some communication strategies on reputable Internet websites that you can provide to the team in the meantime. These might be fact sheets, websites, videos and so on. Locate at least three good sources of information