Resistance to change offers a plausible explanation for the apparently high failure rate of organizational change. Many commentators see resistance to change as a problem to be solved, a barrier to overcome, an enemy to defeat. Resistance also stimulates strong emotions and strong language.

Bergman$$s Supermarket is holding an executive session to discuss potentially converting its stores to being completely automated. The company is one of the leading supermarkets in the country with hundreds of thousands of employees and is led by a third$-$generation Bergman. Investors are pressuring the company to start investing in innovative processes in order to stay competitive. One executive just wrapped up a presentation to the group and there are differences in opinion in the board room on how to move forward. How is the leadership team handling the situation? How would you?Harry initially portrays what type of resistance symptom?

Multiple Choice

Defensive

Conflicting

Administrative