response to compliant Dear Fresh and Friendly Foods Team Customer Service,

I am expressing my disappointment with my recent order from your company on January $18,2024.$Unfortunately, the delivered items did not match my original order in any way, and I am deeply disappointed with this experience. After receiving my delivery, I discovered that instead of the groceries I had chosen, I had received a lot of fish. To be accurate, there are $100$ pounds of fresh fish sitting on my kitchen counter. This is a significant mistake from the items I had ordered and anticipated.

I would like to request a refund for the incorrect order that I received. According to your return policy, customers can request a refund within $24$ hours of delivery. I would appreciate it if you could expedite my refund as soon as possible. To substantiate my claim, I have attached an image of the received order, clearly showing the surplus fresh fish and the absence of any other items