Review W. Edwards Deming's fourteen points for management and respond to the bullet points below:

1. Is to create a constancy of purpose for improvement of product and service. Define values, mission, and vision to provide direction for management and employees. Invest in innovation, training, and research.

2. Adopt the new philosophy. Adversarial management-worker relationships and quota work systems no longer work. Management must work toward cooperative relationships aimed at increasing quality and customer satisfaction.

3. Cease dependence on mass inspection. Inspecting goods does not create value or prevent poor quality. Workers must use statistical process control to improve quality.

4. End the practice of awarding business on the basis of price tag alone. Purchases should not be based on low cost; buyers should develop long-term relationships with a few good suppliers.

5. Constantly improve the production and service system. Significant quality improvement comes from continual incremental improvements that reduce variation and eliminate common causes.

6. Institute training. Managers need to learn how the company works. Employees should receive adequate job training and statistical process control training.

7. Adopt and institute leadership. Managers are leaders, not supervisors. They help, coach, encourage, and provide guidance to employees.

8. Drive out fear. A supportive organization will drive out fear of reprisal, failure, change, and loss of control. Fear causes short-term thinking.

9. Break down barriers between departments. Cross-functional teams focus workers, break down departmental barriers, and allow workers to see the big picture.

10. Eliminate slogans, exhortations, and targets for the workforce. Slogans and motivational programs are aimed at the wrong people. They don't help workers do a better job. These cause worker frustration and resentment.

11. Eliminate numerical quotas for workers and managers. Quotas are short-term thinking and cause fear. Numerical goals have no value unless methods are in place to allow them to be achieved.

12. Remove barriers that rob people of pride of workmanship. Barriers are performance and merit ratings. Workers have become a commodity. Workers are given boring tasks with no proper tools, and performance is appraised by supervisors who know nothing about the job. Managers won't act on worker suggestions. This must change.

13. Encourage education and self-improvement for everyone. All employees should be encouraged to further broaden their skills and improve through continuing education.

14. Take action to accomplish the transformation. Management must have the courage to break with tradition and explain to a critical mass of people that the changes will involve everyone. Management must speak with one voice.

• Identify at least three suggestions logistics warehouses can use to solve (or minimize) company-wide problems.

• Be sure to first describe a problem in detail and then apply one or more suggestions.