Rexon Movie Theater (RMT) has been in the film exhibition business for the last three years, opening multiplexesat two areas: BMR and RSVO. The company CEO has deputed Six Sigma Black Belt Tim Cruz to improve the current conditions to attract more audience. This is the first time Tim Cruz has conducted a survey to gauge customer experience at Rexon Movie Theater. The survey was conducted from 22nd March to 26th April 2019. 150 patrons participated in the survey - 75 for Rexon Movie Theater at BMR and 75 for Rexon Movie Theater at RSVO. The survey was done for two parts. Download project details from the download section and help Mr. Tim Cruz improve the conditions using the DMAIC process.