Role Play 5 - Altercation with a regular guest in the hotel bar. Identify Issues: Tony been drinking heavily at the bar with two other colleagues Tony however, has refused to pay his $400 bill and return to his room stating that he wants to stay and finish the bottle of champagne. Tony is threatening to pull his business from the hotel and never return, costing the hotel $10,000 in revenue a year. The bar supervisor is yelling back that he is too drunk to even stand Resolution: You must deal with the guest, Tony initially by using the appropriate conflict resolution techniques. You then will need to discuss with the bar supervisor how they should have handled the situation effectively and their responsibilities under RSA legislation and the TAFE Queenslander Hotel house policy