Role Play In this scenario, the student is playing the role of the Bar Manager for one of the onboard bars aboard on of Koala Corporations cruise ships. The student is required to deal with a situation with an obviously intoxicated guest that has been refused service at the bar and is making threats against the bar staff. Main character description The Bar Manager is dealing with a situation with an obviously intoxicated guest that has been refused service at the bar and is making threats against the bar staff. The role of the Bar Manager is to de-escalate the situation and resolve the conflict using effective communication and conflict resolution skills Supporting Roles The supporting roles required for this role play are: Numb Role er 1 Intoxicated Guest - played by the assessor Ensure student has read and understood the following instructions While undertaking this role play the student will need to need to do the following: Step Details about the task to be performed 5 1 Use effective communication skills to correctly identify the issue 2 Use effective conflict resolution skills and techniques to resolve the issue satisfactorily. 3 Identify situations where personal safety of customers or colleagues may be threatened and organise appropriate assistance Feedback on performance