RSER 103 Communication Competence Assignment Objectives: To demonstrate professional communication style required in a workplace environment within the role of the EA To apply and demonstrate appropriate communication skills To describe and identify communication process To utilize critical thinking and analysis skills in written application To demonstrate academic writing skills For this assignment students will demonstrate competence in the following communication skills: 1. Impression Management (Chapter 2) 2. Perception Checking (Chapter 3) 3. Managing Negative Self-Talk (Chapter 4) 4. I-Language (Chapter 5) 5. Active Listening Strategies (Chapter 7) (Choose 3 from prompting, questioning, paraphrasing, supporting, or analyzing. 6. Managing interpersonal Conflicts (Chapter 10) Instructions: This assignment can be completed as a Video, Word Document, PowerPoint, or any combination of these. When you are trying to demonstrate a particular communication skill, prepare a script and then either submit your script or find a friend or family member to act out the script with you. It is not necessary for the friend to be in the video frame, but I should be able to hear their voice. All work submitted must be original. Do not copy any examples from the internet or your textbook. For example-Do not Google I messages and then Copy and Paste an example that you found on the internet. This is Plagiarism. This Assignment is Worth 30% of Final Grade. RSER 103 Communication Competence Assignment Description of Assignment Components: Communication Skill: Description: 1. Impression Management In a paragraph (approximately 200 words) discuss how you plan to manage peoples impressions of you on the job. Please see Chapter 2 How do we manage identities. In your answer you might focus on your clothing choices at work, your communication style with parents, co-workers and supervisors or your dealings with people associated with work out in your community (Multiple Roles). Discussion how you manage your social media identity to minimize the problems associated with social media (see Chapter 1). If you use ideas from the textbook-add an APA in-text citation and Reference page entry 2. Perception Checking Provide explanation and examples of Perception Checking Provide summary analysis of: o videos, links, resources, or written scripts of three examples of Perception Checking for 3 different situations o (See Chapter 3) 3. Managing Negative Self-Talk Based on your exploration of Chapter 4 Irrational thinking fallacies write a paragraph or develop another form of media (e.g. Poster, blog, slides deck) of approximately 300 words identifying your two most common negative thinking fallacies (see Chapter 4 for a description of common fallacies). Describe how these thinking patterns lead to negative emotions. Finally, identify at least two specific strategies you can use to minimize these debilitative emotions (See Minimizing debilitative emotions). If you use ideas from the textbook-add an APA in-text citation and Reference page entry Common Negative Thinking Fallacies: 1. The fallacy of perfection 2. The fallacy of approval 3. The fallacy of should 4. The fallacy of overgeneralization 5. The fallacy of causation 6. The fallacy of helplessness 7. The fallacy of catastrophic expectations RSER 103 Communication Competence Assignment 4. I language Prepare a script/dialogue or video describing two conflicts that could be dealt with effectively using I or We language. First describe the conflict (e.g.-your partner leaves dirty dishes all over the house) and then create an I message that you could use to approach the person with your concern or problem. Note: Effective I messages have 4 parts: 1. A description of the other persons behaviour 2. Your interpretation 3. Your feelings 4. The consequences the others behaviour has on you The four parts can go in any order. Example: I get embarrassed (feeling) when you talk about my bad exam grades in front of your friends (description of behaviour). I am afraid that they will think I am stupid when I am just not great at exams (interpretation)and that is why I got upset last night (consequence). 5. Active Listening Strategies Prepare a script or video demonstrating three of the active listening strategies from Chapter 7. Choose from prompting, questioning, paraphrasing, supporting, or analyzing. Note: Giving advice shuts down the conversation and leaves people feeling like they have not been heard. Try to prompt your person to come up with their own solutions. 6. Managing Interpersonal Conflict In a paragraph of approximately 200 words describe your most common style of dealing with conflict. o Are you good at managing conflict or do you actively avoid it? o Are you passive, aggressive, passive-aggressive, or assertive? o Do you ever use any of the dirtyfighter or crazymaker strategies (see Chapter 10)? Now-in another paragraph, describe a real or imagined conflict that went poorly. Finally, using any of the strategies in Chapter 10 write a script or prepare a written analysis, slide deck, or video showing a positive outcome for the same conflict. You can also incorporate active listening, I or We language, and/or perception checking. This is your chance to show what you have learned about interpersonal competence. Please see the script in Chapter 10 for some ideas RSER 103 Communication Competence Assignment Content 5 Excelling 4 Exceeding 3 Applying 2 Developing 1 Beginning 0 Incomplete/ Plagiarized Impression Management Insightful ideas for managing impressions. Several ideas from course and textbook and personal experience included. Information includes specific details, explanations, examples for supportive analysis. Analysis includes ways to manage social media identity to minimize the problems associated with social media. Clear ideas for managing impressions. Many ideas from course and textbook and personal experience included. Information includes details, explanations, examples for supportive analysis. Analysis includes some ways to manage social media identity to minimize the problems associated with social media. General ideas for managing impressions. Some ideas from course and textbook and personal experience included. Information includes generalize details, explanations, and/or examples for supportive analysis. Analysis includes brief explanation of a way to manage social media identity to minimize the problems associated with social media. Brief explanation of ideas for managing impressions. Brief information from course/text included within analysis. Information includes short and brief details, explanations, or examples for supportive analysis. Further analysis and explanation of a way to manage social media identity to minimize the problems associated with social media required for a full response. Most information has been copied from resources. Further personal analysis of details, explanations, ideas required. Examples required to enhance response. Missing information in relation to ideas and thoughts pertaining to social media. Information/ Response is either plagiarized and copied directly from sources or is missing. Perception Checking Perception checking demonstrates all three required elements and thoughtfully describes observed behaviour. Information includes specific analysis and examples for supportive details. Perception checking demonstrates all three required elements and describes observed behaviour. Information includes analysis and examples for supportive details. Perception checking Demonstrates two required elements and generally describe elements and generally describe observed behavior. Generalized example included for support. Perception checking briefly explains 1-2 elements with brief example included for support. Further explanations and description of all elements required. Incomplete response with several elements and examples missing. Further reflection and development of response required. Information/ Response is either plagiarized and copied directly from sources or is missing. Managing Negative SelfTalk Learner thoughtfully and insightfully identifies Negative thinking patterns and has a realistic plan to reduce the negative emotions associated with these thinking patterns. Description of thinking patterns and at least two specific strategies are included and thoroughly explained with examples. Learner identifies Negative thinking patterns and has a realistic plan to reduce the negative emotions associated with these thinking patterns. Description of thinking patterns and at least two specific strategies are included and explained with examples within response. Learner satisfactorily identifies negative thinking patterns and/or has a somewhat realistic plan to reduce the negative emotions associated with these thinking patterns. 1 strategy and general example included for support. Learner briefly identifies negative thinking patterns and/or has a brief/general realistic plan to reduce the negative emotions associated with these thinking patterns., Strategies and examples need further analysis and explanations. Learner does not identify negative thinking patterns, or does not relate to themselves, or does not have a realistic plan. Brief example needs further explanations and analysis to develop a full response. Information/ Response is either plagiarized and copied directly from sources or is missing. RSER 103 Communication Competence Assignment Content 5 Excelling 4 Exceeding 3 Applying 2 Developing 1 Beginning 0 Incomplete/ Plagiarized I language Learner demonstrates competence in using all 4 parts of an effective I message and is able to use I messages for a variety of conflicts. Information and examples are detailed, descriptive, and thoroughly developed. Learner demonstrates ability in using all 4 parts of an effective I message and is able to use I messages for a variety of conflicts. Information and examples are descriptive and well developed. Learner has satisfactory I messages but may be missing 1 or more parts or has a limited variety of situations. Further information and example required in a developed I message. Learner is missing more than one component within the I message. Brief explanation of I message and example provided is missing components. Further review required for a developed response. Learner has not mastered the 4 parts of an I message. Most information has been directly copied from a source. Information/ Response is either plagiarized and copied directly from sources or is missing. Active Listening Strategies Learner demonstrates competence in active listening strategies for a variety of listening contexts. Information is descriptive in analysis and includes details and examples relation to: prompting, questioning, paraphrasing, supporting, or analyzing. Learner demonstrates ability in active listening strategies for a variety of listening contexts. Information is clear in analysis and includes details and/or examples relation to: prompting, questioning, paraphrasing, supporting, or analyzing. Learner demonstrates satisfactory competence in active listening or chooses limited contexts. Some information and/or examples relate to: prompting, questioning, paraphrasing, supporting, or analyzing. Learner has copied information mostly from sources. Missing specific and personalized details in relation to active listening skills and techniques. Further explanation required for: prompting, questioning, paraphrasing, supporting, or analyzing required. Learner is not able to demonstrate competence or experiences confusion between strategies Information/ Response is either plagiarized and copied directly from sources or is missing. Managing Interpersonal Conflict Learner shows insight into personal conflict styles and is able to demonstrate a variety of strategies to resolve conflict positively. Information includes reflections of strategies and provide specific examples and explanations that develop analysis of response. Learner explains personal conflict styles and is able to demonstrate a variety of strategies to resolve conflict positively. Information includes some reflections of strategies and provides examples and/or explanations that develop analysis of response. Learner generally explains personal conflict styles. Information includes generalized reflection of strategies and/or provides examples or explanations. Learner briefly explains personal conflict styles. Information includes brief reflection of a strategy or provides an example or explanation.. Most information has been copied from a source. Learner needs to review and analyze information to develop a complete response. Information/ Response is either plagiarized and copied directly from sources or is missing. Research Learner correctly uses at least 4 in-text citations referencing ideas from the textbook or other sources. A reference page is included Learner uses at least 4 intext citations referencing ideas from the textbook or other sources. A reference page is included with minor errors. Learner uses at least 3 intext citations with minimal errors referencing ideas from the textbook or other sources. A reference page is included/ Learner uses at least 1 intext citations referencing ideas from the textbook or other sources. A reference page is included Information has been mostly copied and is missing APA citations and reference page. Review of APA required for a developed academic response. Information/ Response is either plagiarized and copied directly from sources or is missing. RSER 103 Communication Competence Assignment Content 5 Excelling 4 Exceeding 3 Applying 2 Developing 1 Beginning 0 Incomplete/ Plagiarized Format Responses are placed in paragraph format and follow APA guidelines for academic submissions. Information meets all length requirements. No spelling or grammar errors. Responses are placed in paragraph format and follow APA guidelines for academic submissions. Information meets all length requirements. Minor spelling or grammar errors. Responses are placed in sentence format and generally follow APA guideline for academic submissions. Information generally meets all length requirements. Some spelling or grammar errors. Responses are placed in sentence format but further APA guidelines need to be reviewed for structure . Some information/ responses meet some of the length requirements. Spelling and grammar should be checked and revised for clarity. Further review of paragraph and sentence structure required for academic responses and submissions. Awkward phrasing and structure. Revisions for grammar and spelling required. Information/ Response is either plagiarized and copied directly from sources or is missing.

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