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s Problem 2-29 Algo (Types of Performance Measures) niment for Grading Question 1 of 2 0 2. Check My Work Each day, a FedEx competitor
s Problem 2-29 Algo (Types of Performance Measures) niment for Grading Question 1 of 2 0 2. Check My Work Each day, a FedEx competitor processes approximately 55,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5- day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance Description Complaints reopened Weight Number of Errors 105 Damaged packages 10 17 International 1 102 Invoice adjustments 1 284 Late pickup stops ' 210 Lost packages 10 5 Missed proof of delivery 1 28 749 Right date late Traces Wrong day late 116 16 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQ) Check My Work Check My Work Each day, a FedEx competitor processes approximately 55,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-1 day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Description Complaints reopened Weight Number of Errors 3 105 Damaged packages 10 17 International 1 102 Invoice adjustments 1 284 Late pickup stops 3 210 Lost packages 10 5 Missed proof of delivery 1 28 749 . 116 16 Right date late Traces Wrong day late Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQ)
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