Sally is a social worker employed by the Swift healthcare organisation. She has been supporting a thirty-year-old man with anxiety and depression over the last year. Initially, she was very happy with the level of progress made through the use of CBT techniques and engagement with the local community. However, a recent family death caused a noticeable increase in the man's anxiety and depression. Sally is concerned that he might start self-harming and potentially commit suicide.

Q1, imagine that Sally asks the man how he is feeling. He responds by telling Sally how hard he is found it since the death of his family member. He continues to tell her about the activities that they used to enjoy together and the feelings of guilt about not fighting his personal problems to maintain the relationship.

Specify four active listening skills that Sally should demonstrate in this instance.