1. Samir took his suit to Quick Klean Drycleaners Pty Ltd. This was the first time he had been to this dry- cleaner. After giving his suit to the assistant behind the counter and paying for the drycleaning, he was given a receipt with a number on it. The assistant told Samir that he needed to bring the receipt with him when he came to collect his suit. She also told him that the drycleaner 'would take all care but accept no responsibility during cleaning'. She pointed out that a similar clause appeared on the back of the ticket. It read: 'Quick Klean Drycleaners Pty Ltd will take all care but accept no responsi- bility for effective removal of all stains during cleaning'.

When Samir came back to collect his suit he found a tear in the right sleeve. When he brought this to the attention of the shop assistant, she reminded him that she had previously advised him that all care would be taken, but that Quick Klean did not accept responsibility for items left for drycleaning. Advise Samir.