Samsung electronics analyzing qualitative compalint data case study by Jack Boepple

Question 1: What is the problem that needs to be solved? Question 2: Why is it a problem? (highlight the pain) Question 3: Where is the problem observed? (location, products) Question 4: Who is impacted? (customers, businesses, departments) Question 5: When was the problem first observed? Question 6: How is the problem observed? (symptoms) Question 7: How often is the problem observed? (error rate, magnitude, trend)