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Sara and Samirwork at ABC Financial; a medium-sized bank with 240 branches in 6 provinces across Canada. Sara works as a teller and Samirworks as
Sara and Samirwork at ABC Financial; a medium-sized bank with 240 branches in 6 provinces across Canada. Sara works as a teller and Samirworks as one of five regional supervisors of all tellers. Sara recently received instructions from her supervisor that all tellers will be evaluated on number of people she assists at her window per day. Serving more customers means higher performance effectiveness. However, Sara is also expected to follow the bank's number one goal of customer satisfaction. Samir on the other hand is facing a difficult situation. Two of the regional supervisors left the bank for other opportunities resulting in significant increase in work responsibility and time pressure for Samir and the remaining two supervisors. The bank hired Jason in the management trainee position to take over one of the supervisor's position. Two days into his new job, he was asked to take over the territory and learn on the job. It is becoming quite difficult for Jason as he also takes care of his elderly parents, and his wife is expecting twins. Sara can be described as facing which of these? Select one: A. Work-family conflicts B. Daily hassles C. Role conflict D. Role overload E. Role
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