Saved

Process architecture_______________.

Question 1 options:

connects people with processes classification and hierarchy creates a process decision program chart allows for force field analysis

Question 2 (1 point)

Which of the following necessary conditions to sustain improvements might be accomplished by having designated time slots, job descriptions, and measurements in place to develop a disciplined work habit for ongoing improvements?

Question 2 options:

Development of new awareness and skills. Long-term commitment and support from management has been earned. Ongoing communication continues improving. Continuous improvement is part of daily work processes and procedures.

Question 3 (1 point)

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Management without leadership is vision without fulfillment.

Question 3 options:

True False

Question 4 (1 point)

Process architecture is the the design of business processes into a _________.

Question 4 options:

organizational value unified structure and hierarchy scheduling feedback margin reduction

Question 5 (1 point)

Which of the follow is NOT associated with traditional project management knowledge and skills?

Question 5 options:

Prioritize Improvement Ideas Set Measureable Goals Develop Implementation Plan People Change Management

Question 6 (1 point)

Process architecture is the same as systems architecture.

Question 6 options:

True False

Question 7 (1 point)

According to article "Quality Culture", employees responded that they had no time for involving colleagues from other departments and considered it more of a waste of time.

Question 7 options:

True False

Question 8 (1 point)

According to "Making Lean Progress Last: "The cornerstone of adopting the fundamentals of Lean can does not always yield significantly improved results.

Question 8 options:

True False

Question 9 (1 point)

The first decision to be made in the implementation phase of an improvement project is usually what to implement.

Question 9 options:

True False

Question 10 (1 point)

In "A Roadmap for Achieving Real Culture Change in Your Organization ", The goal is 67% engagement level.

Question 10 options:

True False

Question 11 (1 point)

Culture is is about norms and values and not behaviors.

Question 11 options:

True False

Question 12 (1 point)

One of the downsides of process architecture is that it contributes to uncontrolled growth.

Question 12 options:

True False

Question 13 (1 point)

Which common risk in sustainable performance would require strategies to ensure people are using the process models and reviewing them on a regular basis?

Question 13 options:

No one takes ownership People not following new standard Processes not updated No further process improvements are identified or initiated Difficulty keeping up with governance pace

Question 14 (1 point)

The use of a Business process repository is a component of managing a business process.

Question 14 options:

True False

Question 15 (1 point)

In "Top 10 Reasons Why BPM Will Fail", which of the following reasons is NOT true?

Question 15 options:

BPM is all about promoting professional change which requires investment in training and education. BPM removes islands of information and silo thinking while promoting common sense. BPM promotes and encourages communication, but it is not all about technology. BPM focuses on managing by measurement. BPM is all about having a command and control structure.

Question 16 (1 point)

___________defines its nature and approach to managing employees.

Question 16 options:

lean six sigma culture steamlining

Question 17 (1 point)

In "A Roadmap for Achieving Real Culture Change in Your Organization " organization culture and climate are really the same thing.

Question 17 options:

True False

Question 18 (1 point)

The current generational mix in today's workplace is changing the way we view management of information.

Question 18 options:

True False

Question 19 (1 point)

Culture is an invisible bond that ties employees together.

Question 19 options:

True False

Question 20 (1 point)

Process improvement culture can be called the pursuit of _________ .

Question 20 options:

structure purpose PDCA proper measuement