Scenario $1$: Topic: Technology Scenario: A group of tourists arrives at a resort expecting seamless integration of technology throughout their stay, including mobile check$-$in$,$ smart room features, and easy access to information through digital platforms. However, upon arrival, they encounter technical glitches with the mobile app, malfunctioning room controls, and poor Wi$-$Fi connectivity. They express frustration and dissatisfaction with the technology aspect of their experience.